Frequently Asked Questions

Welcome to The Bees Knees Co Help Center!
Here are answers to some of the most common questions our customers have.

🛍️ Orders & Products

Q1. How do I place an order?
Placing an order is easy!

• Browse our curated collections

• Click “Add to Cart” on your favorite items

• Go to Checkout and fill in your shipping & payment details
  Once your order is placed, you’ll receive an order confirmation email.

Q2. Can I modify or cancel my order after placing it?
If you need to change or cancel your order, contact us within 12 hours of placing it. After that, your order may already be processed or shipped, and we won't be able to make changes. Call us at Pf9810852368 or email ar info@thebeeskneesco if you need any amends in your order.

Q3. Are the colors and sizes of the product exactly as shown?
We try our best to display product colors and sizes as accurately as possible. However, slight variations may occur due to lighting, screen settings, and availability (some products are shipped in random colors).

Q4. Do your products come with warranties?
As a curated store of trending and functional finds, most products come with quality assurance but not manufacturer warranties unless mentioned. In case of damaged or defective items, contact us and we’ll help resolve it ASAP.

🚚 Shipping & Delivery

Q5. Do you offer free shipping?
Yes! We offer Free Shipping on most products across India.

Q6. How long does delivery take?
Our standard delivery timeframe is 5–10 business days from the date of order.
You will receive a tracking number once your order has been dispatched.

Q7. Do you deliver internationally?
Currently, we ship only within India. Stay tuned – we’re working on expanding internationally soon!

💳 Payments & Security

Q8. What payment methods do you accept?
We accept:

• Debit/Credit Cards (Visa, Mastercard, etc.)

• UPI

• Net Banking

• Wallets (Paytm, PhonePe, etc.)

• COD

All transactions are 100% secure and encrypted.

Q9. Is COD (Cash on Delivery) available?
Yes we do offer COD for all our orders. However we encourage our customers to pay in advance as it helps us in the ease of processing orders quickly.

🔁 Returns & Refunds

Q10. What is your return policy?
We offer a 7-day return window for defective, damaged, or incorrect items. To request a return. For more details check our Return and refund policy.

• Email us at info@thebeeskneesco.com with your order number and issue

• Share an image or video of the product

• Once approved, we’ll guide you through the return or refund process 

Q11. Can I return an item if I don’t like it?
We do not accept returns for change of mind. However, if the product is defective, damaged, or not as described, we’ll issue a refund or replacement after review.

Q12. How long does it take to process refunds?
Refunds are typically processed within 5–7 business days after your return is approved. The amount will be credited to your original payment method.

📞 Customer Support

Q13. How can I contact you?
You can reach out to us anytime!
📧 Email: info@thebeeskneesco.com
📞 WhatsApp: 9810852368
📱 Instagram: @the_bees_knees_co_

We usually respond within 24–48 hours.

Q14. Do you have a physical store?
We're an online-only store so we can bring you the best deals and trending products directly to your doorstep.

Q15. How do I care for and clean the products?
Each product listing includes care instructions. Most of our kitchen and home items are easy to clean using mild soap and water. Avoid harsh abrasives unless stated otherwise.